Frequently asked questions
If there's anything you need to know about trading with Nadex, please get in touch and we will be pleased to help.
Getting started
How do I open an account?
You can open an account online through this site 24 hours a day. Visit the Open an Account section for more.
Can I try the platform?
Yes. It takes less than a minute to open a free Demo account.
How do I use the platform?
Detailed instructions are available when you log in and press the Help button inside the platform.
Logging in and troubleshooting
I've forgotten my login details?
Please contact us and we will be happy to help.
Can I change my login details?
Yes. Once you've logged in, you can change your username and password as often as you like by visiting My Account > Settings.
What happens if I enter an incorrect password?
After too many failed attempts, your access to this site will be suspended for security reasons. A message to confirm this will appear when you try to log in. Please contact us to unlock your password.
I'm using the right login details, but nothing is happening...
You may get a blank page when logging in if your browser or security settings are not correctly configured for our platform, or if you have toolbars or plugins for Internet Explorer installed as these can interfere with our live streaming data. Please see System Requirements and Settings for more.
Can I use a Mac?
Yes, we support Macs running OS 10.3 using Safari or Firefox browsers. Please see System Requirements for full details.
Do I need Java?
No, you don't need Java to log in. But it is required to use our charting package. See Java for Charts.
How do I enable session cookies?
Our platform and application form use session cookies to store information while you click between different areas. See Cookies for more.
Trading
What are your fees?
Account setup: Free
Minimum funding: None
Trading fees: Trading fees are $1 per contract, with a maximum of $7 per order. See Fees for full details.
How much do I need to fund my trading at Nadex?
Nadex contracts are smaller than contracts in the underlying markets. Our Binary Option contracts have a fixed size of $100, and our Spreads have contract sizes from as little as $40. In either case, this value represents the maximum that you would pay to open a position in that contract, buying an out-of-the-money option for example, would require substantially less.
How much am I risking when I make a trade?
All Nadex contracts are Limited Risk. That means that you cannot lose more than the initial cost (maximum loss) of a particular trade, no matter how far the underlying market moves against you. The maximum risk for a trade is displayed to you in our trading platform before you place the trade. See Spreads and Binary Options for more.
Security
Is Nadex regulated?
Nadex is subject to regulatory oversight by the Commodity Futures Trading Commission (CFTC). The mission of the CFTC is to protect market users and the public from fraud, manipulation, and abusive practices related to the sale of commodity and financial futures and options, and to foster open, competitive, and financially sound futures and option markets.
Where are my funds held?
Nadex deposits members' funds into an account at either Harris Bank or Chase Bank. Harris, headquartered in Chicago and a leader in providing financial services to the futures industry, is an integrated financial service organization providing more than one million personal, business and corporate clients with banking, lending, investing and wealth management solutions. See www.harrisbank.com to learn more. Chase is recognized as a leading commercial bank in the financial services industry and is one of the world's largest providers of cash management services. For more information on Chase bank, visit www.chase.com.
Is my personal data safe, and private?
Nadex takes the security of your personal information very seriously. We use physical, electronic, and procedural safeguards that meet or exceed industry standards. We do not sell or provide your information to anyone other than our service partners (such as our settlement bank), and we restrict access to authorized personnel and service partners who have legitimate business requirements. See Privacy for more.